AI-powered constituent communication
What is Civicore?
Civicore is a service that helps UK local councillors and MPs answer routine resident queries in under a minute. It uses artificial intelligence, trained on official council information, to send accurate replies by email or WhatsApp — freeing councillors to focus on the complex issues that truly need them.
This website explains how the service works, what it costs, and how councillors across the UK are already using it to serve their residents better.
30 seconds
average response time
40 hours
saved every month
80%
of staff time freed up
Why Civicore exists
Councillors are overwhelmed with daily queries — often for information that is already publicly available. Limited time and staff make prompt replies difficult, and slow responses damage residents' trust in local public services. Civicore was built to solve exactly that.
The Civicore business case
A one-page summary of the return on investment: the 40 hours a month lost to routine queries, how Civicore answers them in under a minute, and why the subscription costs you £0 net through council allowances.
What the service does
Four things, fully automated, on every routine query.
Receives resident queries
Residents submit their question through a short form and choose how they want to hear back — email or WhatsApp.
Finds the official answer
Civicore's AI searches official council sources to compose an accurate, reliable answer to the query.
Replies in seconds
The answer is formatted and delivered to the resident automatically — often within 30 seconds of submission.
Learns and reports
Residents rate each answer, can book a one-to-one with you, and you gain insight into the issues that matter most.
Built around your council's own information
Every answer is composed from official council sources, so residents get information that matches what your authority publishes — and you stay in control of anything that needs your personal judgement.
Who Civicore is for
Local councillors
Ward and parish councillors who want to respond to every resident quickly, without drowning in repetitive inbox traffic.
MPs & casework teams
Offices handling high volumes of routine correspondence that pull focus from complex casework and policy work.
Busy residents
Constituents who simply want a fast, accurate answer to a routine question — at any hour, on any day.
Trusted by councillors across the UK
"Civicore has transformed how I interact with my constituents. What used to take hours of back-and-forth emails now happens in seconds."
Councillor Sarah Mitchell
Birmingham City Council
"The accuracy of responses is remarkable. Civicore pulls information directly from official sources, so I never worry about providing incorrect information."
Councillor Salim Sidat MBE
Blackburn with Darwen Borough Council
"My constituents love the immediate responses. It's completely changed their perception of how responsive local government can be."
Councillor Emma Davies
Leeds City Council
Explore Civicore
Everything you need to decide whether Civicore is right for your ward.
How it works
The simple four-step process from resident query to instant answer.
Learn morePricing & free trial
Simple monthly plans for every council size — start with a free trial.
View plansContact us
Questions about your ward or council? Talk to the Civicore team.
Get in touchcontact@civicore.co.uk· 07482 760228