Frequently asked questions
Everything you need to know about Civicore and how it changes the way you answer residents.
What is Civicore and how does it work?+
Civicore is an AI-powered service assistant designed specifically for UK local councillors and Members of Parliament. It automates responses to routine constituent inquiries by:
- Receiving queries through a simple form system
- Using AI to search official government sources for accurate information
- Delivering responses within seconds via email or WhatsApp
- Providing feedback mechanisms and meeting booking options
This lets you focus on complex casework while residents get an immediate, accurate answer to routine questions.
How accurate are the AI-generated responses?+
Civicore uses GPT-5, trained and grounded on official government sources and documentation. The system:
- Sources information directly from official government websites
- Cross-references multiple authoritative sources
- Provides citations and references where appropriate
- Includes feedback mechanisms to continuously improve accuracy
No system is perfect, but accuracy exceeds 95% for routine inquiries, and complex cases are automatically flagged for human review.
What is the cost and how does the pricing work?+
- Local councillors: from £39/month (Starter), £49/month (Pro) and £99/month (Elite) — net cost to councillors can be £0.00*
- Free 7-day trial: included with all plans
- Members of Parliament: £895 per month — net cost £0.00*
- Demo: try the service for as long as you like, then we build a custom solution for your borough
*These fees are usually reimbursable through official expenses, as they enhance communication with constituents. Local policies vary — check with your council.
How quickly can Civicore be set up and deployed?+
- Setup time: the demo takes no time at all
- Integration: works with existing email and WhatsApp
- No training required: we send you a link to share with residents or post on your website and social channels
- Support: complete onboarding and ongoing support included
Subscriptions customised to a councillor's specific borough are available within 24 hours.
What types of queries can Civicore handle?+
- Local services: bin collection, council tax, housing applications
- Government benefits: Universal Credit, pensions, disability support
- Planning applications: status updates, process, requirements
- Public transport: timetables, routes, accessibility
- Healthcare: NHS services, GP registration, appointments
- Education: school admissions, special needs support, funding
Complex cases needing personal attention are automatically flagged for human review and meeting scheduling.
Is my data and constituent information secure and GDPR compliant?+
- GDPR compliant: full compliance with UK and EU data protection regulations
- Encryption: end-to-end encryption in transit and at rest
- UK hosting: data stored within UK borders
- Access controls: strict controls and audit trails
- Regular audits: independent security audits and penetration testing
For more detail, see our Privacy Policy.
Can I customise responses for my specific area or constituency?+
Yes — Civicore is tailored to your local area:
- Local information: your area's specific services and contacts
- Branding: responses can carry your personal or office branding
- Tone of voice: adjustable to match your style
- Local services: integration with council and provider information
- Special programmes: local initiatives and schemes
What support is provided and is training required?+
- Initial setup: full setup assistance and configuration
- No training: we take care of everything from start to finish
- Support: email support@civicore.co.uk — we respond within 24 hours
- Regular updates: improvements and new features included
- Performance reports: monthly usage and satisfaction reporting
- Best practice: ongoing guidance on getting more from the system
How do I get started?+
- Contact us: call 07482 760228, email info@civicore.co.uk, or use the contact form
- Consultation: a brief chat to understand your needs
- Setup: we handle the technical setup within 24–48 hours
- Go live: start receiving and answering queries immediately
The demo includes full functionality with no limitations, so you can experience Civicore before committing.
The links on my WhatsApp responses are not working+
By default, Apple and Android devices block links in WhatsApp messages from new or unknown numbers.
- Solution: save the WhatsApp number as a contact and the links become active automatically
WhatsApp and email responses are one-way. Please do not reply to messages generated by the AI agent.
Still have questions?
Try the demo yourself, or talk to us about how Civicore fits your ward.